Mobile phone insurance - Buyer Guide
07 January 2002
Written by Lilian Lim
You can never be too safe with your items. Especially mobile phones. With the
advent of these handy “helpers” getting smaller by the minute, it is
essential that the eyes are always on these little things.
However, we are only humans, and we don’t have eyes behind our heads.
Losing the mobile phone is annoying - let alone having it stolen or damaged.
That great phone you for free when you connected to a contract call plan could
cost more than you’d ever needed to pay to replace, and that’s not including
the call charges that the thief makes on your phone while it was lost of stolen.
A few things that you are actually liable to oblige to if your phone gets
- Whatever contractual obligations (think the contract call plan) will
still have to be met. The monthly access fees will still have to be paid,
even though the phone’s not there;
- The unauthorised calls made from the stolen phone; and
If you cancel your service whilst still under the contract because you no
longer have the phone to use, cancellation fees will still incur, and your
mobile number will be lost.
Well, lucky for us, the
beautiful people at the mobile phone companies are helping us be the “eyes”
of our little friends. Insurance. Yes - covers for your mobile phones. Pretty
nifty, especially if you’re one who just forgets where you left your mobile
phone the last time you were at that bar!
From Vodafone to Virgin Mobile,
insurance is an option, but if you were me, I’ll have that option tied with my
mobile phone anytime. Most of the companies offer insurance covers for mobile
phones from about AUD$6.30, payable one month in advance for each month of
Optus has three flexible (and
comprehensive) plans to offer, and they are outlined as below:
accidental loss of damage
accidental loss or damage
accidental loss, damage or electronic breakdown/failure
*Liability amounts are GST inclusive. If you are registered for GST any cash settlement amount will be adjusted by the extent to which you are entitled to claim a full or partial Input Tax Credit on your SafeGuard
**If insurance clam is within the first 3 months of insurance cover, an additional $65 is payable by the claimant. For second and subsequent claims within any 12 month period, an additional $75 is payable.
Optus provides for an extra bonus for staying insured as a further reduction on the general excess level is offered to customers who have continuous insurance cover for greater than 12 months.
12 - 24 months: $75 excess payable (normally $100)
24 months or more: $nil excess payable (normally $100)
information, please call 1300 367 848 or visit: http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1023_4263-3_6818--View_258,00.html
Vodafone, Virgin Mobile and
Telstra have their own monthly premium payments for the coverage of phones. For
more information, visit any of their outlets and enquire about them.
For all covers, it will protect
you for both the loss and damage of the phone, as well as for unauthorised
calls. However, a word of caution - do read the terms and conditions offered by
the companies on their coverage as each pays differently for the losses
Nothing beats having to prevent
having your mobiles lost or stolen. Yes, the insurance may cover for a new
phone, but you would have lost your number, your contact list, and what more -
the text messages (or SMS) you may have saved up on the phone. Therefore, these
are a few tips we here at iMobile think you should do these few things for extra
||Set a PIN
- All mobile phones
have a PIN (Personal Identification Number) code which is supplied
when you get the phone. This is usually “0000”. Make sure that you
change this PIN and leave it activated so that whenever the phone is
switched on, it will ask for the code. This will prevent the thief or
any unauthorised person using your phone (as it will ask for the code
only known to you).
However, in case of a loss of
theft of your mobile phone:
- Report the loss or theft to your service
- As soon as it has been notified, your service provider will
temporarily suspend services to prevent unauthorised use of your phone.
If services are not suspended, you will be liable for any unauthorised
- Report the loss or the theft to the
- Give the police full details of when and where it was lost or stolen, plus
the phone’s make and model number, along with its serial number (also referred
to as an IMEI). This number will usually appear on the box of the phone you