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Guaranteed for the life of the contract - Buyer Guide Guaranteed for the life of the contract

05 July 2002
Written by Kinny Cheng

Over the past few years, mobile phone ownership has become something more of a “necessity” rather than a “luxury”. This is closely reflected by the number of mobile phones being used within the population. There are, in some cases, where a single person can have more than one mobile phone (possibly one each for personal and work).

Several issues surround the ownership of a mobile phone - with the more important ones being the costs in maintaining the network service, and the need to protect the actual phone during its useful life. We’ve all heard of mobile phone insurance, where such policies generally cover the loss of a phone or any damage to the handset outside the scope of the manufacturer’s warranty (for example, damage inflicted through accident, etc). In such cases, we are required to pay an excess for each claim we make.

But what about those problems that suddenly appear out of nowhere, not knowing why or what had caused such a problem to occur in the first place? Fortunately, we’re covered by warranty - where we’re able to have that peace of mind knowing that it’s not going to cost us an arm and a leg to get the problem fixed up.

Do I have enough warranty?

For mobile phones, the standard warranty period is around 12 months, meaning that we’re covered for most faults within that one-year period. After that, we’re on our own - which means we’ll have to pay for a repair (quotation, parts and labour) if something is to play up after the initial 12 months.

Repairing a mobile phone isn’t all that cheap either - where, in most cases, average costs can equate to approximately 20-40% of the original outright price of the respective handset. Of course, this is dependent on the job and part requiring repair or replacement.

With the exception for those people who have a tendency to keep up with the latest phone models, this 12-month period isn’t all that enough - especially when we hear of other people having at least one problem with their mobile phones during its useful life. Where mobile phone contracts in Australia lasts for around 18 to 24 months, we have the tendency to keep our phones until the end of such an agreement.

Well, can I extend my phone’s warranty then?

This may be a question that many people may have either already asked, or are contemplating it when they realise fixing their phone is going to cost a bomb! “Might as well buy a new one,” right? Not exactly - that is, if you’re aware of the fact that you can now extend your warranty for another 12 months on top of the one provided by the manufacturer.

One service centre has gone this extra step. Mobile Phone Solutions (MPS), located on Queensland’s Sunshine Coast, is providing mobile phone owners the possibility of taking up such an extended warranty programme. On top of the standard 12 months’ manufacturer’s warranty, MPS will provide for another twelve months on top - bringing the phone’s total protection period from faults and defects to two years in total.

Applying for the extended warranty can be done within the first six months of the mobile phone purchase - requiring the owner to fill out an application form and present a copy of the phone’s proof of purchase. MPS is making the extended warranty available at a recommended retail price (RRP) of $69.00 inclusive of GST - which can be considered cheap when you consider that most individual repairs exceed this amount.

So what’s covered?

Basically, the extended warranty conditions that MPS provides will be no different to those provided under the respective manufacturer’s warranty. This means that things such as the levels of service provided, conditions of repair, etc, during the manufacturer’s warranty period will be pretty much the same when the phone moves into extended warranty. One exception to this would be the non-transferable nature of the extended warranty - where if you had initiated the extended warranty on a mobile phone, this cannot be transferred to another person when you decide to sell it (see the table on the following page for comparisons).


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