Just when you thought that having to send an SMS message on your Vodafone now costs you 3 cents more than before, here they come slapping us consumers again with a new service charge for something many of us have taken granted for.
Most Vodafone users would have received an SMS message on their mobiles notifying them that delivery reports for SMS messages will also be charged. Previously this service has been provided free of charge since mobile-originated SMS (MO-SMS) was introduced by the operator.
From 01 September 2002, Vodafone will charge 5 cents per delivery report for all its network users. This means that if you have this feature enabled on your phone, you will be charged a total of 30 cents per SMS message (inclusive of GST) - 25 cents for the SMS message, and 5 cents for the delivery report.
Only after so many years that Vodafone has decided on hitting us users with a 5-cent delivery report charge seems pretty ridiculous. Also considering that they just hiked up the charges for SMS further challenges the company’s customer-orientated mentality.
Although delivery reports wasn’t really a feature formally advertised by Vodafone, most of us using it would see it as an assurance option - and we users were never charged for it. Although the 25 cents per SMS message (from 22 cents as of 01 August 2002) did sound kind of steep, I was quite happy to pay this knowing that my messages did or did not make it through.
For more information on how to disable delivery reports, refer to the following Q&A section on delivery reports in general.
Q&A - on delivery reports
What is a delivery report?
A delivery report is a simple SMS message sent to your handset by the operator notifying you that a previously sent SMS message has been successfully delivered to the destination mobile number.
On some models, a “pending” message will appear straight after the message has been sent. Following this, the usual status reply from an operator would either be “delivered” (meaning the message has been successfully delivered) or “failed” (where the message was not received by the respective mobile user).
If the message was sent, but was not received at the other end, do I still have to pay for the delivery report?
Yes, you will still have to pay the 5c delivery report charge, irrespective of whether the final status of the report is either “delivered” or “failed”.
How do I disable the “delivery report” feature on my handset?
Users can choose to turn this feature off on their mobile phones by going into the message settings menu. For those who don’t even have a clue on what delivery reports are, this feature is usually disabled by default when the phone first comes out of the box.